From the Front Management Training Program
Employee engagement is talked about a lot and there’s a reason. It keeps happening
through out the years. Perhaps better said employee disengagement keeps happening.
Employees that start out as amazing performers can turn to slow down, have bad attitudes, start to complain, have absences, or lateness, and begin to use excuses to name a few.
This actually is a reaction often to feeling taken advantage of, asked to do too much without support, believing supervisors don’t care among other reasons.
But it doesn’t have to be this way.
Why is this problem so hard to solve?
The primary influencers of the frontline employees are the frontline managers. These managers are extremely important, to the frontline employees, the company, and the customers.
What has been invested in managers?
Managers must be trained to coach their teams to excellence with the tools and techniques that keep employees engaged and involved, serving the customer. An engaged and involved employee will do what is right for the customer.
That’s why we developed the From the Front Management™ training program.
It can be self-taught by just buying the program.
It can be trained by one of our incredible coaches to frontline managers.
Or if accepted by FFMTP a person can pursue certification in the program.
Any way you choose it is a program that supports the frontline managers.
This program is different from other programs because it was developed from the frontline view.
It is mentored by our coaches.
We stay with the managers supporting them to ensure the program in implemented.
It helps managers stay away from burnout or corner-cutting.
Keeps attention on details, attitude, quality and goes after the ultimate customer service.