Tag: frontline manager techniques and procedures

Rewarding Mediocrity – The Disconnect

Posted on 04/14/12 by From the Front Management No Comments

Have you ever experienced poor customer service?  I’ll bet that at least 99.9 % of the people reading this article will answer yes.  Now I suppose most of the time many of us will pass that off as just a bad day or one bad employee.  Perhaps it is and yet if most people have […]

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