Tag: management

Your Job or your Life: which takes priority on the weekends? by Celena Collins

Posted on 06/12/13 by From the Front Management 2 Comments

Phone Etiquette: We Had That Once Remember the days when you could screen calls on your answering machine, and then, your caller ID, and it was ok not to pick up every call?  Even now, we could be screening calls on our cells, but who really does this?  And even more, how often do those […]

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Is the Team Bored?

Posted on 04/30/13 by From the Front Management No Comments

  There’s an interesting thing that happens with humans once they know a job or task and they feel they know it well.They start to get bored or take it for granted. Whereas initially there is a challenge to learn the job, eventually it becomes second nature. Maybe humans are wired that way so we […]

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Rewarding Mediocrity – The Disconnect

Posted on 04/14/12 by From the Front Management No Comments

Have you ever experienced poor customer service?  I’ll bet that at least 99.9 % of the people reading this article will answer yes.  Now I suppose most of the time many of us will pass that off as just a bad day or one bad employee.  Perhaps it is and yet if most people have […]

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